Shipping policy

SHIPPING POLICY

At Pawrovia, we aim to make shipping simple and transparent.

U.S. SHIPPING

We offer FREE STANDARD SHIPPING on U.S. orders.

Estimated transit time:
5–8 business days.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, customs processing, or other circumstances outside our control.

ORDER PROCESSING

Orders may require processing before shipment.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

THIRD-PARTY FULFILLMENT

Pawrovia works with third-party fulfillment and supplier partners to process and ship some orders.

As a result, your order may be shipped from a location different from Pawrovia's business address.

If your order contains multiple products, items may occasionally be shipped separately and arrive in more than one package.

TRACKING YOUR ORDER

Once tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow some time for tracking information to update after your order has been shipped.

DELIVERY DELAYS

Although we work to provide accurate delivery estimates, delays may occasionally occur due to shipping carriers, weather conditions, holidays, customs processing, high-volume periods, or other circumstances outside our control.

If there is a significant issue or delay with your order that we become aware of, we will make reasonable efforts to provide you with an update.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may not be able to change the delivery address.

LOST OR DAMAGED PACKAGES

If your package arrives damaged, or if you believe your order has been lost in transit, please contact us through our Contact page with your order number and relevant details.

We will review the issue and assist you with the appropriate next steps.

CUSTOMS AND IMPORT CHARGES

Depending on the shipping origin and destination, customs duties, taxes, or import charges may apply.

If any such charges apply, they may be the responsibility of the customer unless otherwise stated during checkout.

CONTACT US

If you have any questions about shipping or delivery, please contact Pawrovia through our Contact page.